Privacy Policy

NovaResolve ("we," "our," or "us"), owned and maintained by CALYPSO INDUSTRIES LLC d/b/a NovaResolve, respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website ("Site"). By accessing or using our Site, you agree to this Privacy Policy and our Terms of Service. Please review them carefully.

1. INFORMATION WE COLLECT

Personal Information: We may collect personal information that identifies you, such as your name, email address, mailing address, phone number, and payment details. This information is collected when you voluntarily provide it through forms, transactions, or communications with us.

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

Non-Personal Information: We may collect non-personal information that does not identify you, such as browser type, IP address, and browsing behavior on our Site. This information is gathered automatically via cookies and other tracking technologies.

2. HOW WE USE YOUR INFORMATION

Personal Information - We use your personal information to:

• Provide access to our Site and services.

• Process transactions and manage your account.

• Communicate with you about our services, updates, and promotions.

• Improve our offerings and customer experience.

• Comply with legal obligations

Non-Personal Information - Non-personal information is used to:

• Analyze Site usage and trends.

• Enhance Site functionality and user experience.

• Manage content and advertising.

3. INFORMATION SHARING AND DISCLOSURE

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service providers who assist in operating our Site or conducting our business, provided they agree to keep this information confidential.

• Law enforcement or regulatory authorities if required by law.

• Parties involved in business transfers, such as mergers or acquisitions

3. DATA RETENTION

We retain your mobile phone number and related information for as long as you remain opted in to our SMS program. After you opt out, we will retain your phone number on our DND (DO NOT DISTURB) list to honor your opt-out request and prevent future SMS messages. We may retain other information as required by law or for legitimate business purposes.

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to collect non-personal information and enhance your browsing experience. Cookies store small amounts of data on your device to help us recognize you on future visits, personalize content, and track how our Site is used. You can control cookie preferences through your browser settings, but disabling cookies may limit certain Site functionalities.

Third-party vendors may also use cookies on our Site to analyze traffic or serve ads. We do not control these third-party cookies, and their use is governed by their respective privacy policies.

3. DATA SECURITY

We implement and maintain reasonable administrative, physical, and technical safeguards designed to protect your information from unauthorized access, disclosure, alteration, destruction, or misuse, in accordance with industry-standard security practices. These measures include, but are not limited to, encryption of sensitive data, secure server hosting, access controls, and regular security audits. ​ Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

3. YOUR RIGHTS AND CHOICES

We respect your rights regarding personal information collected through our Site. You may exercise the following rights and choices:

• Opt-In: By submitting your phone number, you are authorizing to send you text messages and notifications. Message/data rates apply. Reply STOP to unsubscribe to a message sent from us.

• Opt-Out: You may opt out of receiving SMS messages at any time by texting "STOP" to our messages.

• Access and Correction: You may request access to or correction of your personal information by contacting us at [email protected].

• Deletion: You may request deletion of your personal information, subject to legal retention requirements.

• Unsubscribe from marketing communications.

• Opt-out of certain data processing activities.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

3. CHILDREN'S PRIVACY

We do not knowingly collect personal information from children under the age of 13. If you believe we have collected such information, please contact us immediately, and we will take appropriate action to remove it.

3. LINKS TO OTHER WEBSITES

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any site you visit.

3. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page, and material changes will be highlighted on our homepage. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Privacy Policy.

3. CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.